Do shipping costs cost?

Shipping costs vary for each destination country.

In Italy, shipping is FREE from €59.99

What countries do you ship to?

We deliver worldwide, so we ship wherever an order is placed.

Which courier do you use?
We use various couriers, in Italy SDA, GLS Express, in the rest of the world Fedex.

How can I contact you?
You can contact us on Whatsapp, Facebook, Instagram or Mail, in the Contacts section you will find all the information.

How long does it take for an ordered product to arrive?

Shipments are made from Monday to Friday, the Shipment is processed the day after receipt (Monday if Ordered on the Weekend), in Italy Delivery takes place 10/12 working days from acceptance of the Order.

When ordering, Amae Capsule immediately sends the order confirmation, subsequently upon shipment Amae will send another email with the shipment tracking, you can check the shipping status in our ORDER TRACKING section, or on the website www.gls-italy. com https://www.poste.it/

Is it possible to locate my package?
Yes, you will receive an email following the order, with the tracking number. You can check the shipping status in our ORDER TRACKING section, also on the website www.gls-italy.com https://www.poste.it/

What happens if there is no one at home to accept the delivery?
The Courier will make two delivery attempts, after which the package will be made available to you for collection at the nearest logistics and shipping center.

We remind you that parcels must be collected no later than 5 days from the date shown on the tracking of the attempted delivery, or from the attempted delivery postcard if left by the post office.

What happens if I don't include the house number in the address?

If you have forgotten to enter the house number in your address, the courier will make two unsuccessful delivery attempts, after which it will be stored for a few days in the logistics and shipping center closest to the home address you entered.

We remind you that parcels must be collected no later than 5 days from the date shown on the tracking of the attempted delivery, or from the attempted delivery postcard if left by the post office. If the package is not collected within these deadlines there is the possibility of sending the package back with additional payment in the "Redelivery" section.

Amae Capsule reminds our kind customers that if the house number is not entered, we will not be held responsible for a failed delivery, in any case it is possible to receive assistance by sending an email to info@amaecapsule.com

We remind you that at any time we can provide assistance regarding parcel tracking, you can contact us via our email, Instagram or Facebook. You will receive immediate assistance.

Amae Capsule reminds you that the track code is very important not only to follow and monitor the shipment and delivery but also to check if the package is put into storage.